PACKING + DISPATCH TURNAROUND

We are a small team and we do our very best to fulfil all orders as quickly as possible. We work with high quality print-on-demand suppliers. They have locations worldwide, so depending on where you are, your orders are printed/manufactured and shipped from the facility that can do it most efficiently for you. Our standard turnaround time is 1 – 2 business days, and 2 – 4 business days during our peak dispatch periods (we really appreciate your understanding with slight delays, during busier times!)

In the event that an ordered item is not in stock, or we are unable to fulfil your order, we will let you know a revised turnaround timeline as soon as possible.

DELIVERY FOR ORDERS WITHIN AUSTRALIA

Delivery is available Australia-wide is available at a flat rate of AUD$12, for orders valued up to AUD$75.

Complimentary shipping is available offered for all Australian orders over $75, excluding digital products.

For standard shipping, please allow 3 – 7 business days for delivery to metropolitan areas, and 5 – 10 business days for delivery to regional areas within Australia (including WA and NT).

DELIVERY FOR ORDERS TO NEW ZEALAND

Hello to our lovely friends ‘across the ditch’!

New Zealand-wide delivery is available at a flat rate of AUD$12, for orders valued up to AUD$75.

Complimentary shipping is offered for all NZ orders over AUD$75, excluding digital products.

For standard shipping to New Zealand, please allow a period of 5 – 12 business days.

DELIVERY FOR ORDERS TO THE REST OF THE WORLD

Placing an order from elsewhere on Earth? Worldwide delivery is available at a flat rate of AUD$20, for orders valued up to AUD$150.

Complimentary shipping is offered for all worldwide orders over AUD$150, excluding digital products.

Delivery timeframes vary greatly from region to region; we have provided some general estimates below. Please be aware that once a parcel arrives in the destination country, the country’s national postal service takes on responsibility for delivery.

Asia

Standard shipping: 9 – 25 business days

North America

Standard shipping: 21 – 30 business days

United Kingdom

Standard shipping: 14 – 28 business days

Europe

Standard shipping: 10 – 30 business days

Rest of World

Standard shipping: 15 – 45 business days

DIGITAL PRODUCTS

All digital products are delivered free of charge. You will receive an email with a download link after order confirmed. The link will be valid for 24 hours after your first download.

TRACKING YOUR ORDERS

We send all parcels with tracking. You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at cecilia@thedreamlifeproject.co.

CHANGES TO YOUR ORDER

When placing your order, please consider your purchase before checking out, and please check all order details carefully before you hit confirm, as we do not offer changes, updates or cancellations for change of mind. This policy includes pre-order items.

This includes, but is not limited to, no changes on: the products in your order, product colour, monogramming, add-ons [gift wrapping, handwritten card], and/or shipping address.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURNS

When making a purchase from us, please choose carefully! We want you to absolutely adore what you order, but we cannot accept returns unless your goods have been damaged in transit or are faulty.

We do not offer change-of-mind returns/refunds.

We do not accept digital product returns/refunds.

If anything you’ve ordered arrives damaged, please contact us straight away, providing us with your order number, and a description + photo of the damage. Please do not return any items before first making contact with us. Damaged items must be reported to us within five days of your order being marked as ‘delivered’ on tracking.

Items that have been deemed damaged or faulty will be replaced for you at no extra cost. Replacements will be for the exact item/s originally ordered, or, only in the case that these are now out of stock, with the nearest possible alternative.

DELAYED DELIVERY

If you’ve waited longer than the anticipated delivery timeline listed for your order, and there’s no recent update on your parcel’s tracking (see above), we’re here to help! Please contact us straight away, and don’t forget to include your name, and order number.

We’ll personally follow up with the postal service, thoroughly investigate your tracking, and/or pass on any important updates on delivery timeframes to better understand where your order is hiding out.

Please note: after an investigation, if your parcel has been deemed lost in transit, replacement items will be dispatched at our discretion.

RE-SHIPPING FEES

For parcels where delivery has been refused, parcels that have been returned to us because of an insufficient/incorrect address entered during the ordering process, or for parcels unclaimed from a post office or collection point [that have returned to us because they have not been collected within the required timeframe], we will need to charge you a re-shipping fee [which covers the full shipping, handling and any other charges incurred], for your order to be re-shipped to you.

PAYMENT + ORDER PROCESSING

All payments are processed securely via Credit Card, and will be cleared automatically once an order has been placed at the checkout. We accept major Credit Cards eg. MasterCard, Visa Card, American Express, and UnionPay.

PRICES

All of our products are priced in Australian Dollars [$AUD] and include Goods and Services Tax (GST) of 10 percent.

Online prices may be subject to change without notice, and may differ from prices available elsewhere. 

TAXES AND DUTIES

All of our products are priced in Australian Dollars (AUD) and include Goods and Services Tax (GST) of 10 percent.

International orders do not incur GST, so this amount will be deducted from your order’s total at checkout.

Please note that The Dream Life Project is not responsible for any customs fees, import duties or taxes incurred for international deliveries – these are the sole responsibility of the recipient.

If you require further information about your country’s taxes and duties, please contact your local customs or other relevant authorities directly.

ISSUING OF REFUNDS

We'll notify you of the approval status of your request. If approved, you'll be automatically refunded via your original payment method. Please note it may take some time for your bank or credit card company to process the refund.

You can always contact us for any refund or return questions at cecilia@thedreamlifeproject.co.